Terms & Conditions
Please read these terms carefully before using FelixaTouch
1. Introduction
FelixaTouch is a website and mobile application owned and managed by IntPurple Technologies LLP ("IntPurple Technologies LLP", "We", "Us" and/or "Our").
These terms and conditions ("Terms" and "Agreement") are applicable to the use of FelixaTouch available in the form of a website at www.felixatouch.com and application, and any of our websites, products and/or services that explicitly indicate the applicability of these Terms (collectively, "Service(s)"), by you ("You", "Your", "User" and/or "Customer"). Please read this document carefully and ensure that You understand its contents before using Our Service(s).
About FelixaTouch
FelixaTouch is an app owned and managed by IntPurple Technologies to provide a method for communication between Users, and automated analysis of data. Communications between Users of the Service are inaccessible to IntPurple Technologies LLP. Certain data provided by Users may be analysed by the Service to provide a report. The reports generated by the Service are provided for aiding Users in their tasks only. These reports do not form medical opinion or medical advice, and are subject to final review, approval or modification by the User. The final diagnosis/feedback provided by Users is used to train the artificial intelligence in order to provide better results in future.
Key Requirements
- ✓You must be a registered and licensed medical professional in your jurisdiction
- ✓You must be at least 18 years old and capable of giving a valid consent
- ✓You are responsible for everything that happens through the use of Your account
- ✓Misuse of Services, abuse of Services and illegal behaviour are strictly prohibited
- ✓Use of the Service on behalf of another person is strictly prohibited
- ✓Payment gateway charges, bank charges and taxes must be borne by You
- ✓All payments must be made on time
By Using This Service, You Agree To:
- • Explicitly accepting these Terms such as by ticking a checkbox
- • Accessing the Service
- • Creating an account on the Service
- • Accessing an account on the Service
- • Placing an order or making a payment
- • Undertaking any other action that involves interacting with the Service
The collection, use, storage, processing, transfer, and deletion of Your personal information is governed by the "Privacy Policy".
2. Access and Use of Service
Age and Competence
The Service is not intended for anyone under 18 years of age. Please do not use this Service if You are less than 18 years of age or otherwise not legally competent to accept this agreement. You must be a registered medical professional in your jurisdiction, and Your jurisdiction must permit the use of Service. If your jurisdiction requires the Service to be registered, You agree not use the Service. If in doubt, You must contact Us prior to using the Service.
Usage Limits
We may, at our sole discretion and without any notice, place technical or non-technical limitations on the use of the Service. We may change such usage limits from time to time.
Service Availability
We will do our utmost to ensure the availability and reliability of the Service, however due to the nature of the Internet, we cannot guarantee that Your use of the Service will be secure or error free, or that the Service will remain available.
Accuracy and Reliability of Information - CRITICAL
The detections and analysis performed by this Service, and the outcomes provided by this Service, are based on artificial intelligence that has been trained on similar medical issues. This means that the detections and analysis are performed by a computer, and not by a trained medical professional.
Outputs of this Service are NOT medical advice, and may be incorrect or inaccurate. The analysis performed by this Service must be used for the purpose of aiding trained medical professionals in the performance of their duties only. The analysis performed by this Service cannot be used for any medical procedure or medical advice without being verified by a trained medical professional.
Third Party Content
The Service may include content posted or made available by third parties (including but not limited to other users of the Service). You specifically agree that We are not responsible for any content sent using, posted on and/or otherwise made available by any third party.
Links to Third Party Websites
The Service may include links to third party websites, apps or services ("External Services"). External Services may collect your personal information subject to their own practices and privacy policies. We are not responsible for Your interactions with external services, and the activities of external services.
Beta Services
We may occasionally offer Beta Services for testing and feedback. Beta Services are NOT provided for general use and must not be relied upon for any reason. All data provided through Beta Services is subject to destruction at any time without prior notice.
If you choose to use Beta Services, You agree that We shall not be liable for any loss or damage of any kind, including but not limited to loss of data, loss of reputation, loss of income, or any other loss or damage. All risks associated with Beta Services shall be borne solely by the User.
3. Customer Responsibilities
Accounts
You are responsible for ensuring the safety and security of Your account, including keeping Your login credentials secure. You are responsible for all activities that occur in Your account.
Accuracy of Information
You agree to provide and maintain true, accurate, current and complete information about You.
Responsibility for Payments
You are responsible for timely payments in accordance with "Payments and Refunds" below.
Legality of Your Use
You are responsible for ensuring that Your use of the Service does not violate any law. Additionally, You must not host, display, upload, modify, publish, transmit, update or share any information that:
- • Belongs to another person and to which You do not have any right
- • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, or libellous
- • Harms minors in any way
- • Infringes any patent, trademark, copyright or other proprietary rights
- • Violates any law, rules or regulations
- • Contains software viruses or any other malicious code
- • Threatens national security or public order
- • Consists of commercial solicitation, mass messaging, or any form of spam
Misuse, Abusive Use and Excessive Use
You must not undertake any of the following:
- • Imposing unreasonable load on the Service infrastructure
- • Abusive or excessive usage that affects other users
- • Attempting to access the Service through unauthorized methods
- • Intentionally causing errors or issues
- • Sharing an account between multiple people
- • Scanning for vulnerabilities except to report them to Us
- • Attempting to extract information from the Service
- • Circumventing usage limits
Third Party Information
You are responsible for ensuring that You have the necessary rights to use the Service and to provide information to Us. You must not provide any personal information regarding any third party without appropriate prior written authorization.
Legal Action by Us
We reserve the right to initiate and/or undertake any civil and/or criminal action for breach of Customer Responsibilities.
4. Payments & Refunds
Payments
If a payment is required to use the Service, You undertake to make all payments in a timely manner. Failure to make any payment on time may result in suspension or termination of this Agreement, Your account, and/or Your ability to access the Service.
Changes in Price
We reserve the right to, at any time, in our sole discretion and without prior notification, modify the price of any Service offered by Us.
No Chargeback
Chargebacks are strictly prohibited under these Terms. Initiation of a chargeback may result in suspension or termination of this Agreement, Your account, or the Service.
Cancellation
Cancellations are not permitted under this Agreement.
Refunds
Refunds may only be provided if they are applicable under the terms of this Agreement. Refunds will not include any taxes, payment processing fees, or other charges. The refund for payment made to a third party (e.g., Hospitals, Clinics or Doctors) is at the sole discretion of the third party.
Taxes, Charges and Fees
You shall be responsible for payment of all fees, costs and charges, and You agree to bear any and all applicable taxes, charges and fees, including sales tax, VAT, service tax, payment gateway charges, etc. You agree to pay all such taxes and charges without withholding or deduction.
Exclusive Remedy
This Section on Payments and Refunds provides Your sole remedy and Our sole responsibility for situations covered by this Section. This Section forms an essential basis for the Agreement.
5. Intellectual Property Rights
All Materials (Service content, incorporated materials, and outputs) are protected by intellectual property rights. You grant Us a worldwide, royalty-free license to use any information and data you provide in accordance with these Terms and the Privacy Policy.
6. Modifications
We may modify this Agreement, the Service, or charges and fees at any time. We will post any modifications on this page with an updated date.
7. Warranty Disclaimers & Limitation of Liability
The Service is provided "AS IS" and "AS AVAILABLE". We expressly disclaim all warranties of any kind. Content and free services are provided "as is" exclusive of any warranty whatsoever.
You specifically acknowledge that the Service does not provide a medical diagnosis, and may provide incorrect analysis. The Service must be used by trained, registered and licensed medical professionals only. We shall not be liable for any death, injury, or any other loss or damage caused as a result of reliance upon any analysis provided by the Service.
In no situation shall Our liability exceed the total amount paid by You for the services in the three (3) months preceding the incident, or INR Five Hundred (500), whichever is higher.
8. Indemnification
You agree to indemnify and hold Us harmless from any claim, losses, or damages arising out of unauthorized access using Your login credentials, breach of these Terms, or use beyond the intended scope.
9. Terms and Termination
This Agreement commences when you first accept it and continues until terminated by either party. We may terminate at any time with or without cause. You may terminate by contacting us to deactivate Your account.
9. Cancellation and Refund Policy
1. Subscription Cancellation
- • Users can cancel their FelixaTouch subscription at any time from their account dashboard or by contacting support
- • Cancellation will be effective at the end of the current billing cycle
- • Once cancelled, users will continue to have access to all features until their subscription period expires
2. Refund Eligibility
Because Felixatouch provides digital software services, refunds are generally not issued after payment is completed. However, refunds may be granted under specific circumstances such as:
- • Accidental duplicate payment
- • Technical issues on our end that prevent you from accessing the service
- • Any other valid reason approved at the discretion of the Felixatouch management team
Refund requests must be submitted within 7 days of the transaction date.
3. Trial and Demo Policy
We encourage users to book a demo or use any available trial version before purchasing. This ensures that you fully understand the product's features and suitability for your clinic's needs.
4. No Refund for Change of Mind
Once access to the software is granted, no refund will be provided for reasons such as:
- • Change of preference
- • Lack of usage
- • Misunderstanding of features after purchase (unless demonstrably unclear from our side)
5. How to Request a Refund
To request a refund, please contact: contact@intpurple.com
Include your registered email, payment details, and the reason for your request. Our team will review and respond within 5–7 business days.
6. Modifications
FelixaTouch reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and continued use of our services will signify your acceptance of those changes.
10. General Provisions
Entire Agreement
This Agreement constitutes the entire agreement between You and Us and supersedes all prior written and oral agreements.
Severability
If any provision is held to be unenforceable, the remaining provisions will remain in effect.
Force Majeure
We shall not be liable for delays or failures in performance due to events beyond Our control, including but not limited to acts of God, government actions, war, strikes, pandemics, earthquakes, floods, Internet outages, hardware failures, or hacking attacks.
Assignment
You may not assign any rights or obligations without Our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.
Arbitration, Governing Law and Jurisdiction
Any unresolved dispute shall be settled in accordance with the laws of India, in particular the Arbitration and Conciliation Act, 1996 by appointing a sole arbitrator with mutual consent.
- • The decision of the arbitrator shall be final
- • The venue and seat of arbitration shall only be at Bengaluru, India
- • The Courts at Bengaluru shall have exclusive jurisdiction
- • The language of arbitration shall be English
Waiver
No failure or delay by IntPurple Technologies LLP in exercising any right will constitute a waiver of that right.
Contact Information
If you have any questions or to send notices of violations to this Agreement, please contact us:
Intpurple Technologies LLP
Email: contact@intpurple.com